Last updated: September 24, 2026
Where does Boardgamegeekstoreshop ship?
We ship to domestic addresses within the United States only. We do not offer international shipping at this time.
How long does order processing take?
Orders are processed within 1–2 business days. Business days exclude weekends and U.S. public holidays.
How long does delivery take?
Delivery usually takes 3–5 business days after your order has shipped.
How much does shipping cost?
Shipping is free for orders shipped within the United States.
Which carrier do you use?
We select carriers from logistics providers that meet our shipping requirements. The specific carrier may vary by order and destination.
Can I track my order?
Tracking information may be provided when available after your order has shipped. If you have not received tracking information, please contact us at info@boardgamegeekstoreshop.my with your order number.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
Is my payment secure?
All payments are processed securely. We do not store full payment card details on our servers. Payment information is handled by the applicable payment processor or payment provider.
What is your return window?
You may request a return within 30 calendar days of the delivery date.
What condition must returned items be in?
To be eligible for a return, items must be:
- unused;
- in the original packaging;
- in the same condition as received.
If your item has a quality issue, please contact us first so we can review the issue and provide the correct return instructions.
Who pays for return shipping? Are there restocking fees?
Approved returns are free of return shipping charges and restocking fees. There is no restocking fee.
How do I start a return?
Email info@boardgamegeekstoreshop.my with your order number and the reason for the return. Please do not send items back before contacting us.
Where do I send my return?
Return address:
2810 Nikki Ln, Edinburg, TX 78542, United States
When will I receive my refund?
After we receive and inspect your return, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible. We will try to cancel the order before fulfillment, but cancellation is not guaranteed once processing begins. If an order is cancelled, any payment received will be refunded to the original payment method.
Is Boardgamegeekstoreshop affiliated with BoardGameGeek or any other brand?
No. Boardgamegeekstoreshop is an independent brand and online store. We are not affiliated with, endorsed by, sponsored by, or otherwise associated with any other brand, company, website, marketplace, or entity. This includes, without limitation, BoardGameGeek, BoardGameGeek Store, and any of their affiliates. All trademarks, product names, and logos are the property of their respective owners.
How do I contact Boardgamegeekstoreshop?
You can reach us at:
| Contact method | Details |
|---|---|
| info@boardgamegeekstoreshop.my | |
| Phone | +1 956-239-5535 |
| Address | 2810 Nikki Ln, Edinburg, TX 78542, United States |
| Service hours | Monday–Friday, 9:00 AM–6:00 PM (CT) |
| Website | https://boardgamegeekstoreshop.my/ |
For order-related questions, please include your order number so we can assist you faster. We respond during our regular service hours.